We don’t live in a perfect world, and one of the less pleasant issues of Owners Corporation management (OCM) is debt management and collection.
The good news for you is Turnbull Cook has an outstanding record in this area. Not because we’re especially draconian. Quite the contrary.
It’s because we manage your account with such levels of customer service and consistency that the incidence of outstanding debt is low.
Still, accidents happen, people forget and, vary rarely, an owner or tenant may set out to evade payment.
Turnbull Cook’s debt collection process is clear, unambiguous and rigorous. It encourages prompt compliance with regulatory payments each step of the way.
While we pride ourselves on successful debt collection, we are sometimes forced to take court action when necessary. And you’ll be comforted to know we seek to recover all costs associated with legal action from the debtor, not from the owners corporation.
If your OCM is more us than you, more contract than contact, call Ben Willox on 03 8697 0600. To find out more about successful owners corporation services download our 10 Steps to Owners Corporation Success.