Our team

Ben Willox

MANAGING DIRECTOR

ABOUT

I have over 20 years’ experience working for large chartered accounting firms in Australia and the UK, advising clients from all industries.

As Owner & Director of Turnbull Cook, I make sure our company runs to the highest standard and ensure robust and timely financial reporting.

Described as a hands-on, proactive and transparent leader, I enjoy building relationships, crafting sound strategies and encouraging my team to grow, both personally and professionally.

CORE EXPERTISE

  • Business strategy
  • Finance & accounting
  • Insolvency law & admin
  • Sales & operations
  • HR
  • IT

QUALIFICATIONS & AFFILIATIONS

  • CPA
  • SCA member
  • Bachelor of Banking & Finance
  • Bachelor of Accounting

Natalie Willox

CORPORATE ACCOUNTANT

ABOUT

I’ve been Turnbull Cook’s Corporate Accountant for the past six years.

I manage all areas of our corporate accounting – while also overseeing the accounting of the Business Services Team.

With 26 years’ accounting experience in both Australia and the UK, I’m regarded for my high standards and hardworking nature.

CORE EXPERTISE

  • Accounting
  • HR
  • Audit

QUALIFICATIONS & AFFILIATIONS

  • AAT
  • ACCA

Kunal Parekh

General Manager – Strata

ABOUT

I’ve been in the real estate industry for over a decade. During this time, I’ve worked in building management, residential and retail property management, and owners corporation.

At Turnbull Cook, I inspire our team to achieve our business goals. I do so by providing direction, coaching and feedback – which is driven by my passion for leadership.

I thoroughly enjoy being part of such a diverse team. Every staff member has unique skills and value to offer.

CORE EXPERTISE

  • Conflict resolution
  • Strata legislation
  • Portfolio management

QUALIFICATIONS & AFFILIATIONS

  • Master of Business (Property)
  • SCA Member
  • Agent’s Representative

Rob Marsh

GENERAL MANAGER PROPERTY

ABOUT

As General Manager Property, I am responsible for maintaining our high customer service standards and team performance.

I bring over seven years’ experience in property, building and strata management.

Conscientious, hardworking and a subject matter expert, I am committed to lifelong learning – which fits perfectly with Turnbull Cook’s culture of continuous improvement.

CORE EXPERTISE

  • Property management
  • Owners corporation
  • Business development

QUALIFICATIONS & AFFILIATIONS

  • MBA
  • Agents Representative
  • SCA member

Michael Weekes

HEAD OF TOWER DIVISION

ABOUT

Drawing on nine years’ experience in the strata industry and well-versed in the Owners Corporation Act, I manage a complex portfolio of residential and commercial towers across Melbourne.

My colleagues describe me as a natural problem solver who is skilled at building relationships and delivering excellent customer service.

CORE EXPERTISE

  • Business banking
  • Finance
  • Strata law
  • Relationship management
  • Building management
  • Mediation

QUALIFICATIONS & AFFILIATIONS

  • Master of Management
  • Diploma of Business
  • SCA member
  • Justice of the Peace

Jessica Purday

SENIOR STRATA MANAGER

ABOUT

Challenging our team to exceed expectations at every opportunity. That’s what I love most about my role.

An adaptable problem solver with 12 years’ experience in strata management, I oversee a diverse portfolio of commercial, residential and mixed properties.

Here at Turnbull Cook, I feel lucky to work with friendly, like-minded people every day. I aim to be an inspiring and consistent manager – and believe my commitment pays off.

CORE EXPERTISE

  • Management
  • Team development

QUALIFICATIONS & AFFILIATIONS

  • Certificate IV in Financial Services
  • Certificate IV in Business Administration
  • SCA Member
  • Agents’ Representative Licence
  • Certificate III in Real Estate
  • Owners Corporation Management – REIV

Mariah Chapman

STRATA MANAGER

ABOUT

As Strata Manager, I help a wide range of people overcome their challenges.

Managing a diverse portfolio of properties, I oversee daily operations and maintain rewarding relationships with all our clients.

With a background in customer service and strata management, I focus on providing value to our clients at every turn – and achieving all their goals.

CORE EXPERTISE

  • Property management
  • Customer service

QUALIFICATIONS & AFFILIATIONS

  • SCA member

Chris Bandalo

STRATA MANAGER

ABOUT

As a Strata Manager, I arrange maintenance and service agreements, prepare and present annual budgets, manage financial accounts and insurance matters – and help resolve disputes.

My previous experience in mixed-use developments and the dispute resolution process makes me well equipped for my role.

The high level of professionalism and team structure at Turnbull Cook makes it easy for me to perform my work to the best of my abilities.

CORE EXPERTISE

  • Owners corporation law
  • Dispute resolution
  • Building defects and maintenance

QUALIFICATIONS & AFFILIATIONS

  • Agent’s Representative Certificate – REIV
  • A100 – Introduction to Strata course
  • StrataEd RG146 Authorised Representative Training
  • General Insurance Code of Practice

Gabrielle Collins

STRATA MANAGER

ABOUT

In my role, I handle a diverse portfolio of new and traditional builds.

I bring five years’ industry experience project managing major maintenance plans in residential and commercial complexes.

As an expert in all aspects of customer relations, I have highly developed interpersonal and communication skills. I’m also capable of adapting quickly in our complex, ever-changing industry.

CORE EXPERTISE

  • Owners corporation laws
  • Stakeholder engagement
  • Project management
  • Mediation & negotiation

QUALIFICATIONS & AFFILIATIONS

  • Diploma of Business
  • A100 – Introduction to Strata course
  • SCA member

James Watson

STRATA MANAGER

ABOUT

Responsible for a diverse portfolio of properties, I support my clients in their day-to-day operations – while helping them achieve their long-term goals.

Thanks to my naturally friendly disposition and strong customer service focus, I build productive and positive relationships with all stakeholders.

Every day I feel a sense of satisfaction knowing I’ve helped deliver results for my clients in a variety of ways.

CORE EXPERTISE

  • Subdivision laws
  • Relationship management
  • Owners corporation laws

QUALIFICATIONS & AFFILIATIONS

  • Certificate IV in Financial Services
  • SCA member

Laura Rolfe

STRATA MANAGER

ABOUT

In my role as Strata Manager, I’ve been helping clients navigate issues they’re facing within the strata sphere for over eight years.

With a strong background in maintenance, I’m skilled at approaching emergencies in a calm, methodical manner – and tailoring my service to our clients’ needs.

I love working in a dynamic team that supports each other and works hard to get the best results.

CORE EXPERTISE

  • Strata management
  • Client liaison
  • Communication

QUALIFICATIONS & AFFILIATIONS

  • SCA member

Joe Latt

STRATA MANAGER

ABOUT

As Strata Manager, I am responsible for managing client portfolios, fostering relationships and actively seeking new business opportunities.

With a strong emphasis on communication, my role requires a perfect balance of diplomacy, assertiveness and sensitivity.

My previous experience has allowed me to develop a deep understanding of the strata management industry. And my skills in critical thinking, conflict resolution and patience help me thrive in all I do.

CORE EXPERTISE

  • Owners corporation law
  • Business development
  • Customer relations

QUALIFICATIONS & AFFILIATIONS

  • Bachelor of Commerce & Arts
  • Certificate IV in Strata Community Management
  • Juris Doctor

Jim Hill

SENIOR STRATA MANAGER (LOCUM MANAGER)

ABOUT

As Senior Strata Manager at Turnbull Cook, I love the diversity of my work.

Although every day is different, my key role involves addressing maintenance matters, invoicing, preparing and running meetings, and managing insurance claims.

With 15 years’ industry experience and 30 years in customer service, I pride myself on being highly responsive to my clients’ needs.

CORE EXPERTISE

  • Client & property management
  • Operations
  • Customer service

QUALIFICATIONS & AFFILIATIONS

  • Certificate in Advanced Owners Corporation Management
  • SCA Member

Rachel Winter

JUNIOR STRATA MANAGER

ABOUT

As Junior Strata Manager, I assist our Head of Tower Division, Michael Weekes, with his portfolio of properties.

In my role, I send notices to owners, agents and residents, prepare AGMs and committee meetings, action maintenance issues – and so much more.

Personable and efficient, I always go the extra mile to ensure a job well done.

CORE EXPERTISE

  • Administration
  • Access devices
  • Maintenance servicing

QUALIFICATIONS & AFFILIATIONS

  • SCA member
  • Authorised Representative Training

Vicki Legras

FRONT DESK OFFICER

ABOUT

With 20 years’ experience in office administration support, I bring rich expertise and a patient, resilient approach.

I’ve been Front Desk Officer at Turnbull Cook for the past six years.

Organised and highly personable, I enjoy working with such a great team and learning more about our industry.

CORE EXPERTISE

  • Client communication
  • Client management
  • Administration

Nathan Lugton

ACCOUNTANT

ABOUT

I’ve been an accountant at Turnbull Cook since 2016.

I ensure that accounts are reconciled and help managers with financial queries.

Conscientious and considered, I’m known to put my head down and work hard until the job is complete.

CORE EXPERTISE

  • Accounting
  • Finance
  • Commercial law

QUALIFICATIONS & AFFILIATIONS

  • Bachelor of Commerce (Accounting and Commercial Law)

Tiffany Zhang

ACCOUNTANT

ABOUT

My position at Turnbull Cook requires me to analyse financial transactions, follow up debt recoveries – and provide financial advice to our clients.

One of my favourite aspects of the role is the continual support I receive from my colleagues.

Known as a self-disciplined individual, I pride myself on my strong attention-to-detail and sense of accountability.

CORE EXPERTISE

  • Trust accounting
  • Financial accounting

QUALIFICATIONS & AFFILIATIONS

  • Master of Professional Accounting

Katrina Salt

ASSISTANT ACCOUNTANT

ABOUT

Day to day, I answer owners’ accounting queries and help prepare financial reports.

Known as an insightful thinker and effective communicator, I also regularly present complex accounting concepts to clients – in a clear and simple format.

Working at Turnbull Cook team is extremely rewarding. I always get the support I need and the opportunity to continually learn.

CORE EXPERTISE

  • Logical thinking
  • Problem solving
  • Effective communication

QUALIFICATIONS & AFFILIATIONS

  • Bachelor of Business (Professional Accounting)

Samantha McNamara

MAINTENANCE COORDINATOR

ABOUT

Working with people is what I love. And it’s what I do best.

As Maintenance Support Officer, I’m responsible for responding to customer enquiries and keeping everyone happy.

Hardworking and curious, I enjoy the variety of things I learn in my role.

CORE EXPERTISE

  • Client management
  • Administration
  • Communication

QUALIFICATIONS & AFFILIATIONS

  • Bachelor of Arts

Joe Magro

MAINTENANCE COORDINATOR

ABOUT

As my title suggests, I manage the maintenance for all our properties. This involves both scheduled work and emergency repairs. I also liaise with contractors to ensure compliance – which relies heavily on my strong communication and problem-solving skills.

I love working among such a committed team. And the fulfilment I receive from helping our owners achieve their goals is immense.

CORE EXPERTISE

  • Customer service
  • Business administration
  • Financial acumen

QUALIFICATIONS & AFFILIATIONS

  • Bachelor of Arts
  • Master of Business Administration (MBA)

Erica Francesca Tan

INSURANCE OFFICER

ABOUT

As Insurance Manager, I get to help people and learn new things – every day.

I manage strata management insurance renewal and insurance-related enquiries and requests. I bring three years’ experience in insurance and financial planning, as well as a cheerful and resilient approach.

Joining Turnbull Cook has been one of the most precious blessings I’ve had this year. Here, at Turnbull Cook, I am home.

CORE EXPERTISE

  • Strata insurance
  • Financial planning

Rommer Tiangco

ACCOUNTS PAYABLE OFFICER

ABOUT

In my Accounts Payable role, I am responsible for processing invoices efficiently.

Described by my team as open, agile and focused, I enjoy the challenges and professional growth that my job presents.

I bring a deep passion for my work – as well as experience in office bills processing and settling.

CORE EXPERTISE

  • Accounting
  • Finance

Crystal Joy Dayrit

BUSINESS SERVICES (CERTIFICATE)
COMPLIANCE OFFICER

ABOUT

Organised and diligent, I get to help our clients every single day.

In my role I receive, process and distribute OC certificates and disclosure statements. I am also responsible for providing settlement statements, answering OC certificate queries and updating owner details.

With seven years’ accounting experience, I bring rich know-how and a sharp eye for detail.

CORE EXPERTISE

  • OC certificates
  • Owner updates
  • Invoices