As Owners Corporation managers, the customer service we bring to you is the air we breathe.
Your choice of Turnbull Cook as your management partner automatically activates your customer charter.
Under the charter we promise to:
- Deploy OCM experts under the guidance of our Executive Team to your property or building to ensure quality and continuity of service
- Organise your Annual General Meeting with a maximum of two months from the end of financial year
- Respond to all communications (phone, email, fax) the same day, or no later than the following business day
- Arrange quotes for repairs and maintenance within two working days
- Supply minutes of all meetings within 14 working days
- Respond to your emergency or call-out call our 24 hour emergency Hotline through Scotia Property Group
- Give you access to CPA qualified accountants to manage your building’s finances.
- Prepare budgets in consultation with committee members
- Review contracts and service providers annually to ensure your OC is receiving the best service at the best possible price
- Handle your debt collection issues promptly, fairly and effectively.
If your OCM is more us than you, more contract than contact, call Ben Willox on 03 8697 0600. To find out more about successful Owners Corporation services download our 10 Steps to Owners Corporation Success.